Service Level Agreement Backup

Many providers are responding to this growing need by offering recovery as a Service (RaaS) for their service offerings. In other words, they agree, for a modest monthly fee, to restore functionality to the client`s servers within a predetermined time frame with a Service Level Contract (SLA). Sounds complicated and risky, doesn`t it? Well, yes and no, but it can be very profitable. Let me explain. 1) On-site backup as a service – In this offer, you set up a planned backup for a local appliance/server and promise to restore customer systems and/or data locally in the event of a loss or interruption, but in the event of a major emergency (something that renders their location unusable). The duration of recovery depends mainly on whether you are using a remote backup server with virtualization features or whether you intend to send a truck with a utility box. Each customer has a different RTO (recovery goal: the maximum time between interruption and restoration). Your ability to fill these RTOs is what you need to calculate, and you ultimately commit – at a fair price – to your ALS. Selling or leasing appliance/server backup equipment is your choice. Each option has its pros and cons.

In both areas, you usually want to charge installation fees to cover your hard and low costs, and monthly service charges that allow you to spread the risk of potential recovery costs to the rest of your customers based on the likelihood of a server crash. It`s an insurance policy for servers. Now that you have a clearly defined set of services created around the technologies you are sure you can provide, is it time to sell properly? Customer Request Credit Service. To obtain any of the service credits described above, the customer must notify Backupify within thirty days of the date the customer is entitled to obtain a service credit. Email support@backupify.com to request credit. Failure to comply with this requirement loses the customer`s right to receive a service credit. You must have clearly defined service level and service agreements so that you not only have reasonable expectations about your service levels, but also set clear limits on your liability. You should also ensure that there is an understanding that while you may try to retain data for an extended period of time, the reliability rate of this data gradually decreases with age.

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